Return & Exchange

FOR ALL ORDERS

Returns will be accepted for items shipped incorrectly, received defective/damaged or another reason on a case-by-case basis. The last thing we want is for you to be stuck with a defective or damaged item. If it arrives to you defective or damaged, then please get in touch with us within a week’s time. We will accept a return of the defective or damaged product(s) for a refund of your purchase price, provided such return is made within 14 days of delivery to you with valid proof of purchase and provided such defective or damaged product(s) are returned in their new, original condition. To return products, you must email our Returns Department at hello@ruffstarcap.com.

RETURNS

Remember to review your order (including correct shipping address) before placing your order, to avoid any delivery issues. Please email hello@ruffstarcap.com for further information regarding returns.

RETURNS ELIGIBILITY

If you need to return your item(s) you may do so within 14 days of when your order was delivered. All items are non-refundable unless damaged or defective or for an approved reason after contacting us. 

After 14 days of receiving your order, we will no longer accept returns. Please Contact Us within one weeks of the expected delivery date for a package lost during transit.

To be eligible for a return, your item must be unused and in the same new condition that you received it with all included accessories. It should also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you once your refund has been issued.

EXCHANGES

Because of the nature of our products, we cannot offer an outright exchange other than for damage or defective products. We understand that sometimes it can be hard to choose a product, but because we do not offer exchanges, we encourage you to please choose carefully.  Remember to review your order (including correct shipping address) before placing your order, to avoid any delivery issues. 

RETURN SHIPPING

To return your product, please contact us first.

Depending on where you live, if you are wanting a replacement of the defective product instead of a refund, the time it may take for your replacement product to reach you may vary.

On rare occasions, USPS sometimes mis-delivers or losses packages, for this reason, we are unable to guarantee that we will receive your returned item.