Cancel & Refund

HOW DO I CANCEL AN ORDER?

To cancel an order, you must let us know within one hour of when the order was placed. We will do our best to cancel any orders after this period but once a shipping label gets generated, we can no longer cancel the order.

REFUNDS

Refunds will be given for items shipped incorrectly, defective or damaged, or other approved reason on a case-by-case basis. If it arrives to you defective or damaged, then please get in touch with us within a week’s time. The last thing we want is for you to be stuck with a defective or damaged item. We will accept a return of the defective or damaged product(s) for a refund of your purchase price, provided such return is made within 14 days of delivery to you with valid proof of purchase and provided such defective or damaged product(s) are returned in their original and unused condition. To return products, you must email our Returns Department at hello@ruffstarcap.com.

REFUND ELIGIBILITY

Customer is responsible for return shipping unless the return has to due to an error on our side. Original outbound shipping costs are non-refundable unless the return is due to an error on our side. For free-shipping orders, the actual outbound shipping cost will be deducted from the refund unless the return is due to our error. Remember to review your order (including correct shipping address) before placing your order, to avoid any delivery issues. Please email hello@ruffstarcap.com for further information regarding refunds. If you need to return your item(s) for a refund, you may do so within 14 days of when your order was received. To be eligible for a refund, the product must be unused and in the same condition that you received it. Once your return is received, inspected and accepted, we will send you an email once your refund has been issued.

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund yet, first check with your bank if you paid using a debit card or contact your credit card company if paid with a credit card. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ruffstarcap.com Please note that it may take some time before your refund is officially posted after a refund has been issued as there is often some processing time before a refund is posted.